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Experience of managing Subsidence, Environmental, Drainage, Restoration and Asbestos claims from technical, risk and account management perspectives. Fully conversant with the technical buildings and restoration industries including all legal, Health & Safety and regulatory requirements.
Manage key technical buildings supplier contracts ensuring all business changes are supported by external vendors through account development and management. Ensure support and compliance with all relevant policies, procedures, buildings regulations and legislation. Implement and promote rigorous governance throughout supplier relationships.
Identify opportunities to drive value and improve the performance of the existing and potential supply base, seeking ways to drive innovation in processes, reduce costs, reduce risks, improve performance and stimulate competition between qualified suppliers.
To manage the governance of key technical buildings supplier relationships ensuring that commercial obligations are adhered to. Engage with suppliers and partners, ensure that suppliers are monitored and managed consistent with the terms set out in contracts, and notify management where there are discrepancies.
Undertake structured, systematic and on-going analysis of allocated supplier performance including the use of closed file review auditing, customer insight and colleague feedback. Including an appropriate proportion of time is spent listening to supplier calls, visiting suppliers, liaising with Operational areas and analysing customer feedback through Complaints and customer satisfaction to provide assurance of service delivery and using this insight to provide assurance that business and customer needs are being met, drive innovation and strive for continuous improvement.
To support and co-ordinate supply chain corporate social responsibility (CSR), risk and project issues in order to minimise operational and reputational risks, within the supply network. Ensure management of the supply chain to support the Group’s CSR objectives, to avoid reputational risk and to comply with all relevant business policies and procedures. Co-ordinate reports and updates to Group Committees and Group Risk, including environment, health & safety and contract status in order to ensure compliance with regulatory and other requirements.
Establish robust and detailed contingency plans to ensure suitable alternative options are available and able to be implemented with minimal disruptions to the business and customers in the event of financial failure of a supplier or withdrawal of services / contract termination.
Implement a formal supplier management framework in order to identify opportunities to improve the level of service or reduce cost, manage risks and monitor supplier performance.
In all situations where suppliers provide goods and services directly to our external customers ensure that procurement activity and supplier relationships are managed in line with Legal & General’s Customer Experience and Treating Customers Fairly Policy.
Maintain a commercial and technological awareness of relevant supply markets to enable understanding of consumer trend, tracking competitor and consumer activity and developments to ensure that supplier strategies/processes remain relevant and leading edge. Make recommendations for changes in and/or improvements to existing and contribute to the relevant category management strategy process.
On-boarding process: Make sure the process is simple and in conjunction with operational and support areas. Engage, implement, monitor and learn PDCA.
Skills required
Qualifications:
BDMA/Dewpoint or Restoration equivalent desired
UKATA Asbestos Awareness and Management qualification preferable
Health and Safety – ROSPA or equivalent desired
Technical:
Detailed understanding of buildings regulations, H&S and Asbestos legislation and all relevant regulatory requirements.
Essential to have detailed understanding of the works processes and technical challenges of buildings repairs and restoration.
Ability to undertake technical closed file review audits on all claims/suppliers.
Excellent analytic skills from a technical, operational and financial perspective
Contract Management:
Understanding contract law sufficiently to be able to identify risks, gaps and opportunities and to be able to ensure supplier delivery to the required quality
A demonstrable knowledge of techniques to deliver continuous cost savings and add value to business units
Supply Chain Management:
Understanding the supply chain specific to Legal & General including the role of buildings claims suppliers, their importance and their impact on Legal & General. Also understanding the regulatory obligations relating to the supply chain
A knowledge of tools and techniques to evaluate the balance of power between Legal & General and its suppliers, the impact of this balance/imbalance and how to use it or change it to Legal & General’s advantage
Understanding of contract negotiation and contract/supplier management best practise and Legal & General specific processes
Understanding of supplier governance and its implementation for different agreements/services
Risk management:
Understanding the supply chain specific to Legal & General including the role of suppliers, their importance and their impact on Legal & General
A knowledge of legal requirements and Legal & General’s Corporate Social Responsibility in relation to the supply chain including workers’ rights and waste
Influencing:
Establishing effective relationships with peers, senior business managers and Directors who consider the holder to be a Subject Matter Expert and ‘Go to’ person
Commercial Dexterity:
The ability to lead, innovate and deliver solutions to commercial/service problems
An understanding of end to end life-cycle from inception to implementation including the organisation of change initiatives (Sponsors, Steering Committees etc) and the construction of business cases
Understanding of complex performance management frameworks
Ethics:
The ability to interpret ethical policy and differentiate between normal and excessive business gifts and/or hospitality
Constant demonstration of the ethical values of Legal & General, leading by example internally and externally
Legal:
An understanding of commercial terms and unenforceable provisions (Unfair Contract Terms)
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